FREQUENTLY ASKED QUESTIONS

First Time Orders

The first time you place an order, you may need to complete a few steps to protect you as the cardholder and secure the payment made on 9Myst. If this happens, we'll be in touch with more details. Tracking

Your Order

Our delivery time starts from the moment an order is placed and includes a 48-hour period where your items will be processed and dispatched.

Once your purchase is on its way to you, we'll send you an email with a link so you can track its progress. You can also follow your order via our site.

Amending Or Cancelling An Order

Need to change or cancel your order? We’re not always able to make amendments, but if you need assistance contact us as soon as possible and we’ll see what we can do to help.

Forgotten Your Password

To reset your password simply enter your email address on the link found under Sign In. You'll then receive an email to create a new password for your account.