Returns & Refunds

How to Return an Item

If your purchase is not quite what you're looking for, you've got 14 days from when you received your order to have your items sent back to us for a store credit or refund.

Our customer care team will be happy to babysit you in your return process, please contact us at marhaba@9myst.com. 

As soon as we've received your return and issued your refund and we'll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.

Please note that we will not accept liability for goods that are not reach our address.

Refunds

We’ll process your return within 3 working days of receiving your order. However, during busier periods it may take up to 7 working days.

As soon as we've received and taken care of your return, we'll email you to confirm that your refund has been issued.

Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:

Credit Card and Cash on Delivery: Our bank will credit your store credit or account within 10 working days of receipt of your items.

Late Returns

Your return should be sent back to us within14 days. Returns received outside of this timeframe will be accepted for a refund at our discretion.

Our Returns Policy

Items should be returned new, unused and with all 9Myst and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will not be refunded.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

SHOES
All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

LINGERIE AND SWIMWEAR
Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.

FAULTY GOODS
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described.  Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

COLORS
we have made every effort to display the colours of our products that appear on 9Myst as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any colour will be completely accurate.

REPEAT RETURNS
we offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.

EXCHANGES
Please contact customer care at marhaba@9myst.com for exchange